24 / 7 Facility Access at San Antonio Technology Center

Introduction

The value of a technology facility is only as good as your ability to access it — and to trust that when you’re not there, your infrastructure is protected.

San Antonio Technology Center operates with a security and access architecture built for businesses that take both seriously. Round-the-clock facility access backed by biometric authentication, continuous camera coverage, and a controlled cage key system means that your team can work when your work demands it, and that your physical assets are protected when you’re not on-site.

For companies in regulated industries — healthcare, financial services, government contracting, biotech — physical access controls are frequently audited as part of compliance frameworks. For everyone else, they’re simply table stakes for any facility that houses infrastructure your business depends on.

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SATC’s facility access is controlled at the building level through a biometric face scan authentication system. This means that access requires physical presence and verified identity — not just a card that can be lost, cloned, or shared.

Continuous Datacenter Access via Biometric Security

How biometric access works at SATC:

Authorized personnel are enrolled in the system during onboarding. Entry to the facility and to data center areas is granted only upon face scan verification. Every access event is logged with a timestamp and user identity, creating an auditable record of who was in the facility and when.

Access availability:
The biometric access system operates 24 hours a day, 7 days a week, including holidays. There is no “after hours” window that requires advance notice or pre-authorization. If your team needs to be in the facility at 11 p.m. on a Sunday, they can be.

Keycards are the standard access control method in most commercial buildings — and they’re also the most frequently compromised. Cards are lent, lost, stolen, and cloned. A keycard doesn’t verify the person holding it is the person it was issued to.

For SOC 2 audits, HIPAA physical safeguard requirements, PCI DSS physical access controls, and CMMC Level 2 physical protection requirements, biometric access logs provide the documentation framework these audits require. SATC’s system generates the records your compliance team needs without additional investment on your end.

Round the Clock High Security Camera System

SATC maintains continuous HD camera coverage throughout the facility — building entry points, common areas, data center floors, and exterior perimeters. Coverage is active 24 hours a day with recorded footage retained for review in the event of an incident.
What the camera system covers:
  • All building entry and exit points
  • Data center floor and cabinet rows
  • Elevator lobbies and stairwells
  • Exterior parking and approach areas
  • Loading and delivery areas

Why continuous coverage matters:

Physical security cameras serve two functions: deterrence and documentation. Deterrence is the more obvious one — visible camera coverage reduces the likelihood of unauthorized access attempts or internal policy violations. Documentation is the operationally important one — when an incident occurs (theft, vandalism, an unauthorized access attempt, a compliance question), footage provides the factual record.

For colocation clients specifically, camera coverage of the data center floor is a standard audit expectation. Being able to demonstrate that the physical environment containing client hardware is under continuous surveillance is part of the trust architecture that colocation clients need to see documented.

Integration with access control:

SATC’s camera system operates alongside the biometric access system, not independently of it. Access events and camera timestamps are correlated, which means that an access log entry can be matched to corresponding footage — creating a stronger evidentiary record than either system provides alone. 

Easy Access Cage Key System

For colocation clients, access to your specific cabinet or cage within the data center operates through SATC’s cage key system — a physical key management architecture that controls who can access which specific areas of the data center floor without requiring staff escort for every entry.

How the cage key system works:

Each colocation client is issued keys or access credentials specific to their cage or cabinet enclosure. These credentials grant access to your space and only your space. Other clients’ cabinets remain inaccessible to you and to anyone not holding their specific credentials.

The operational value of easy access:

“Secure” and “frictionless” are often treated as competing values in physical security. A facility that requires a staff escort to access your own cabinet every time you need to make a change, replace a drive, or respond to a hardware alert adds real operational overhead — and creates scheduling dependencies that slow down incident response.

SATC’s cage key system is designed to eliminate that friction for authorized personnel while maintaining the access control that keeps unauthorized personnel out. Your engineers can access your cabinet directly, on their schedule, without waiting for a facility staff member to accompany them through a lock.

Access logging:

Key issuance and access events are logged as part of the facility’s overall access management system. This supports the audit documentation requirements that compliance-sensitive clients need to demonstrate controlled access to their infrastructure.

Frequently Asked Questions

Yes. The biometric access system and cage key system operate continuously. There is no window of time when the facility is inaccessible to authorized personnel.
Deprovisioning is handled through a straightforward process with SATC’s operations team. Biometric enrollment can be removed and physical key credentials revoked promptly when personnel changes occur.
Yes. Visitors who are not enrolled in the biometric system can be admitted through an escorted entry process. Contact the facility to arrange visitor access in advance.
SATC’s access system generates timestamped records of facility and data center access events. Discuss your specific documentation requirements with our operations team.
Lost keys should be reported to SATC operations immediately. The affected credentials are revoked and new access is provisioned. The security architecture ensures that a lost key does not create an uncontrolled access risk.
SATC’s layered access controls — biometric entry, camera surveillance, cage-level access management — address the physical safeguard requirements outlined in the HIPAA Security Rule. We recommend discussing your specific compliance requirements with your compliance team and with us before signing.

Security That Works While You Sleep

The companies at SATC chose this facility in part because the security infrastructure means they don’t have to think about it. Biometric access keeps unauthorized personnel out. Camera coverage creates the documentation record. Cage key systems give your team the access they need without operational friction.

If you’re evaluating San Antonio office space or colocation options and physical security is on your checklist, we’d like to show you the facility.

Schedule a Tour | Call (210) 582-5800 | Learn About Our Co-location Services

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